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Management Development Institute
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Disney Institute is bringing its renowned
professional development program:

"The Disney Keys to Excellence"

to Springfield on September 10, 2008
8:00am—4:30pm
 University Plaza Hotel, Convention Center

Sponsored locally by the College of Business Administration & Management Development Institute, Missouri State University, the Disney Keys to Excellence program is made up of four 90-minute sessions:

  • Leadership, Disney Style
    Participants discover how effective leadership has been the catalyst at Disney to drive employee/customer satisfaction and bottom-line results, from the company's inception to today.
           ◦  Learn to communicate your vision
           ◦  Guide your employees to a single purpose

  • Management, Disney Style
    Participants examine the importance of integrating an organization's corporate culture into selection, training and care.
           ◦  See how to hire for the right fit
           ◦  Manage the expectations of new hires

  • Service, Disney Style
    Participants explore world-renowned Disney principles for service excellence.
           ◦  Understand why service standards are critical
           ◦  Take away a matrix for service excellence

  • Loyalty, Disney Style
    Participants learn the key practices and principles in building and sustaining loyalty that have made Disney a trusted and revered brand around the world for more than 75 years.
           ◦  Explore how to decrease your turnover and increase your customer
          loyalty

Registration Form                  Register On-line                          CEU Information      

Who Should Attend
The "Disney Keys to Excellence" program is ideal for any size business - from leaders in Fortune 500 companies to mid-size and start-ups. Whether you are the newest member of an organization or a seasoned professional, you will find enormous value in this one-of-a-kind program.

Strategies for Success!
Take an inside look at the "Business Behind the Magic" from the world renowned Disney Institute. Their professional facilitators will share the successful business practices that have made the Disney name synonymous with leadership strategies, service excellence and customer loyalty throughout the world.

Program registration is $395 per person or $1875 for a table of 5. Includes all course materials, lunch and refreshment breaks. For more information or to register, call 417.836.5667 or 1.800.733.3203.

Springfield Marketing Partners

 

 

 

                        

                

                   

ABOUT DISNEY INSTITUTE
Since the premiere of its first professional development program in 1986, millions of business leaders have attended Disney Institute programs. Today, that portfolio has grown to encompass a wide range of workshops, presentations, behind-the-scenes tours and fully customized programs. Most programs are available at Disney Resort Destinations around the world or can travel to client sites. They are also accredited by numerous professional bodies, including the American College of Healthcare Executives, Human Resource Certification Institute, National Association of State Boards of Accountancy and the Annenberg Center for Health Sciences.

For more information about Disney Institute, call 407.566.2620, or visit www.disneyinstitute.com

Register Now Online
You can also register for The Disney Keys to Excellence by calling (417) 836-5667 or 1-800-733-3203 or  E-Mail MDI@missouristate.edu. 

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